1. Introduction

This is the Privacy Policy for all websites owned or operated by The Rentalz Company LLC (“Rentalz”), located at 100 Fillmore Street, Suite 513, Denver, CO 80206, including, without limitation, the following websites (each a “Site” and collectively, the “Sites”): Rentalz.com, OwnerPoint.io, AnswerPoint.io, TravelPoint.io, ContactPoint.ai, RealtyPoint.io, Jini.io, Deluxuri.com, TakePaws.com, HomeSites.me, GetRentalz.com, including subdomains, mobile versions, and various services we make available through our Sites, as well as versions of these Sites and subdomains we make available on third party sites, whether under our brands or as a white-label service, and any other website not listed here on which this Privacy Policy has been posted (together, the “Services”).

Your access to and use of the Services is subject to this Privacy Policy and all applicable laws. The terms “Rentalz”, “we”, “us” and “our” refer to Rentalz and its various brands and affiliated entities. Any capitalized terms used in this Privacy Policy but not defined herein have the meanings as defined in the Terms of Use for our Services.

Following notice to you (including by posting on the Sites) or your acknowledgement of this Privacy Policy (including any updates), your continued use of any of our Services indicates your consent to the practices described in this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to Information (defined below) collected or processed through or in connection with our Services, and it does not govern any Information you may provide to our partners, our Clients (defined below), or other companies with whom we collaborate to offer the Services, except as described in this Privacy Policy.

3. Third Party Sites and Services

Third party companies, sites and services, such as our business clients (which may include property management companies, property owners, travel booking companies, or other travel partners (“Clients”)), advertisers, promotional partners, and other service providers accessible through our Services, or third-party sites and services on which we advertise, may have their own privacy and data collection policies and practices. For example, during your visit to our Services, you may link to, or view content that is created or hosted by a third party. Rentalz is not responsible for the actions or policies of such third parties and is not liable to you for any claims that may arise from your interaction with those third parties or their sites. You should check the applicable privacy policies of those third parties when providing personal information on a feature or page operated by a third party.

4. Ownership of Information

If you provide information directly to Rentalz on our Services or otherwise, Rentalz is the owner and controller of that information, and we may process and share it as described in this Privacy Policy. However, if you provide information directly to one of our Clients, that Client is the owner and controller of the information, and in some cases, they may share it with Rentalz and license it to us for our use in marketing services provided to that Client or other Business Purposes or Commercial Purposes as described in this Privacy Policy.

5. Categories of Personal Information We Collect

• Identity Data: Name, address, email address, telephone number, account login data (username and password), and certain demographic data.
• Contact Data: Identity Data we can use to contact you, such as email, physical addresses, and phone numbers.
• Transaction Data: Information collected in connection with a rental or listing transaction (such as the home you rented, price, dates of your stay, information about properties you own or manage and which you want to list on our Services), or other data provided when you engage in any transaction on our Services.
• Financial Data: Information relating to financial accounts or services, e.g. a credit or debit card number, other financial account number you provide to us in connection with your payment to us for Services, or our payments to you if you are a Client listing your rental properties with our Services.
• Device/Network Data: Information on which areas of our Services you visit or what content you search on our Services, IP Address, MAC Address, device identifiers, online user ID, device characteristics (browser/OS version), web server logs, application logs, browsing data, cookies, and other tracking technologies associated with your devices.
• Audio Data: Recordings collected from your telephone calls with us or our service providers, audio files and records, such as voicemails and call recordings.
• General Location Data: General location information derived from your Device/Network Data, such as your IP address (not precise).
• User Content: Search terms, inquiries, feedback, or other information you provide through the Services in free text fields such as when you input inquiries into our Jini Service, in comment boxes, answers you provide when you participate in sweepstakes, contests, and surveys, or other content you create and provide.
• Preference Data: Information relating to your requests, the time of year you traveled, the regions in which you have booked or searched for accommodations or travel information, and your “likes” or “favorites.”
• Inference Data: Information we may use to create a profile about you reflecting your preferences, characteristics, and interests.

6. Sources of Personal Information

• Information you voluntarily provide: When you create an account, access or use our Services, request info on a property, submit travel planning inquiries, or interact with us.
• Information collected automatically: Device/Network Data and other data generated through applications and browsers, including cookies and similar technologies.
• Information we receive from third-party sources: Our Clients, business partners, affiliated companies, third-party sites, ad networks, behavioral advertising vendors, market research companies, data brokers, social media, and government records.
• Information we create and infer: We, certain partners, social media companies, and third parties operating on our behalf create and infer Personal Information based on our observations or analysis of other Personal Information processed by Rentalz as part of our Services, and we may correlate this data with other data we process about you to create Inference Data.

7. Use of Information – Notice at Collection

Business Purposes:

• Site Registration: Collect your Contact Data, Identity Data and Device/Network Data when you create an account or log in.
• Facilitating Rental Transactions: Provide your Information to property managers or agents to facilitate rental transactions.
• Rental Listings: Create user accounts, list your properties, provide Services, issue payments, and manage your listings.
• Service Communications: Use your Information for customer service and communications.
• Answering Services: Answer your questions and communicate with Clients as needed for customer service.
• Service Improvement and Personalization: Personalize and improve the functionality and quality of our Services.
• Aggregated Data: Process Personal Information in an aggregated format to identify trends and for other purposes.
• Compliance, Health, Safety, Public Interest: Comply with legal obligations, protect individuals’ vital interests, and in public interest cases as required or permitted by law.

Commercial Purposes:

• Personalized Marketing Communications: Personalize and target marketing communications via email, social media, or otherwise.
• Targeted Advertising: Advertise to you based on Personal Information and inferences about your preferences.
• Data Sales: May “sell” Personal Information as defined by applicable privacy laws, including certain marketing or advertising activities.
• Promotions: Contact you for sweepstakes or contests and publicize certain Personal Information if you win.
• Data Analytics and Targeting: Use data for analytics, data supplementation, and to deliver relevant information to users and Clients.

8. Sharing of Information

• With affiliated entities to facilitate transactions, streamline operations, and improve Services.
• With property owners/managers for rental inquiries and bookings.
• With payment processors and financial institutions for rental or subscription payments.
• With companies that provide support services (data storage, web hosting, email, marketing, etc.).
• With Clients for marketing campaigns, analytics, and customer service.
• With advertising partners for marketing and advertising activities.
• With law enforcement or as required by law, or to prevent or investigate crime or protect rights.
• In the event of a disaster, to protect vital interests.
• In connection with corporate transactions (merger, sale, reorganization).

9. Cookies, Tracking Technologies and Advertising

We utilize “cookies”, “tags”, “pixels”, “clear gifs” and other similar tracking technologies on our Services. These technologies allow us or our third-party partners or service providers to collect Information about you and your interaction with our Services and advertisements.

• Strictly necessary cookies: Essential to fulfill actions you request, such as login.
• Performance cookies: Used for analytics to improve our Services.
• Functionality cookies: Enhance performance and functionality, such as remembering your preferences.
• Analytics cookies: Used for analytics and to improve our Services and user experience.
• Marketing cookies: Used for retargeting, advertising, and marketing purposes, including social media integrations.

You may opt-out of certain tracking via your browser settings. Disabling cookies may prevent you from using some features of our Services.

Do Not Track: We do not currently honor browser-based “do not track” requests.

10. Security and Data Retention

We implement reasonable security measures to safeguard your Personal Information, but cannot guarantee perfect security. We retain Personal Information as long as reasonably necessary for the relevant purposes or as required by law. Retention periods are determined based on legal requirements, industry practices, processing needs, privacy risks, and other relevant factors.

11. Marketing and Processing Rights and Choices

• Direct Marketing: Opt-out of marketing communications at any time via unsubscribe links or by emailing info@rentalz.com.
• Withdrawing Consent: You may withdraw your consent for processing at any time where required by law.
• Modify or Delete Data: Email info@rentalz.com to request modification or deletion of your data.
• Cookies & Similar Technologies: Manage cookies via your browser; opt out of third-party cookies directly with those providers.
• Behavioral/Targeted Advertising: Opt-out of behavioral advertising by emailing info@rentalz.com or using third-party opt-out tools (Google Ads, Facebook, Twitter, DAA, NAI, etc.).
• Other Processing: Object to our processing of your Personal Information as permitted by law.
• California residents: May request a list of Personal Information disclosed to third parties for direct marketing purposes by mailing us at our company address.

12. California, Colorado, and Certain Other US States – Privacy Rights & Choices

Under the California Consumer Privacy Act (“CCPA”), the Colorado Privacy Act, and certain other state privacy laws, residents may have the following rights, subject to regional requirements, exceptions, and limitations:

• Access/Know: Request details on categories of Personal Information collected, sold/shared, or disclosed, sources, purposes, and third-party recipients.
• Portability: Request certain Personal Information in a portable format.
• Deletion: Request deletion of certain Personal Information we hold about you.
• Correction: Request correction of certain Personal Information.
• Opt-Out: Opt-out of sales of data, Targeted Advertising (“sharing”), or profiling with legal/significant effects.
• Sensitive Information: Opt out, withdraw consent, or limit use/disclosure of “Sensitive” Personal Information.
• Non-Discrimination: The right not to receive discriminatory treatment as a result of exercising your privacy rights.
• List of Direct Marketers: Request a list of Personal Information disclosed for direct marketing in the preceding year.
• Remove Minors’ User Content: Residents of California under 18 can request deletion of posts or content.

How to Submit Requests: Email info@rentalz.com or call 833-224-2303. Certain requests may require identity verification.

Additional CCPA Disclosures

Categories of Personal Information Disclosed for Business Purposes: Identity Data, Contact Data, General Location Data, Device/Network Data, Transaction Data, Inference Data, User Content, Financial Data, and Audio/Visual Data to Service Providers, Affiliates, and Clients.

Categories of Personal Information Sold, Shared, or Disclosed for Commercial Purposes: Identity Data, Contact Data, Transaction Data, and Inference Data to Clients, certain Service Providers (analytics, advertising partners), and Social Media Platforms.

Categories of Sensitive Personal Information Used or Disclosed: Financial Data. We do not sell or share Sensitive Personal Information, or use it for purposes other than those listed in CCPA section 7027(m).

13. Additional Information for EU, UK and Other International Residents

Legal Basis for Processing: All processing of your Personal Information is based on one of several legal conditions:

• Your consent (e.g., to fulfill a request or for marketing).
• Performance of our contract with you (e.g., processing transactions, sharing Information with property managers or payment processors).
• Compliance with a legal obligation.
• Our legitimate interests, provided these do not override your fundamental rights and freedoms.

Data Rights: Subject to applicable law, as a resident of the EU or UK, or certain other countries, you may have rights to:

• Obtain a copy of your Personal Information and information about how it is processed.
• Rectify inaccurate or incomplete Personal Information.
• Erase your Personal Information (in limited circumstances).
• Restrict processing in certain circumstances.
• Lodge a complaint with your local supervisory authority.

To exercise these rights, contact us at info@rentalz.com. We may request proof of identity.

14. International Data Transfers

If you are located outside of the United States, by using any of our Services, you are providing Information to Rentalz and its affiliated companies and processors in the United States, and you are voluntarily transferring your Information to the United States for processing as described in this policy.

15. Data Controller